Oriel Incorporated Announces New Service Offering: Fundamentals of Customer Experience Management

Madison, WI—The results of Six Sigma improvement efforts often fall short of senior management’s expectations. Likewise, the results of many customer surveys sit on shelves and fail to provoke action. Customer Experience Management effectively integrates survey research—specifically, Customer Value Analysis—with proven approaches to the improvement of process performance.Customer Experience Management training is ideal for senior managers in market research, operations, customer service, quality, and financial forecasting as well as Six Sigma Black Belts and Master Black Belts. Our exciting two-day course, offered publicly or at your site, covers the fundamentals of Customer Experience Management and provides the knowledge needed to focus your organization’s improvement efforts for sustainable and profitable growth.

Oriel Incorporated offers consulting and training services to help organizations develop, implement, and sustain the methodologies needed to improve organizational performance. Expertise includes Six Sigma, Lean, Lean Six Sigma, teambuilding, leadership development, change management, process and product design, process improvement, and problem solving. Oriel publishes several well-known off-the-shelf books including The Team Handbook Third Edition, which has sold more than one million copies.

For more information on how Oriel Incorporated can help your organization improve its processes, please visit www.orielinc.com, email cjersild@orielinc.com, or call
1-800-669-8326.